Some of the most common questions we receive can be found on this page. If your question doesn't appear on this page, feel free to browse the rest of this website or give us a call at 412.847.7000.

Questions about our new Howard Ash Animal Wellness Center? Click here!

  

General FAQs 

What are your hours?

Where are you located?

Is parking available?

What can I do to locate a lost pet?

How do I adopt from Animal Friends?

Can I surrender an animal to Animal Friends?

What do I do if I suspect or see someone abusing an animal?

Do you offer spay/neuter services?

How do I become a volunteer?

How much does it cost to adopt?

What does my adoption donation include?

What types of animals does Animal Friends care for?

How many animals are at Animal Friends?

Where does Animal Friends get funding and how can I help?

Can my kids come to Animal Friends?

Does Animal Friends offer behavior solutions for my pets?

How is Animal Friends different from other organizations?

 

Our Howard Ash Animal Wellness Center

What are the hours of the Animal Wellness Center?

Where is the Animal Wellness Center located?

What services does the Animal Wellness Center offer?

Will I need to provide proof of income to use these low-cost services?

Can I bring my pet for an emergency appointment?

Will Animal Friends' community veterinary partnerships continue?


 


 

 

What are your hours?

Animal Friends is open to the public:

Monday-Friday | 11 a.m.-7 p.m.
Saturday and Sunday | 10 a.m.-5 p.m.

Please note that Animal Friends is closed on New Years Day, Memorial Day, Easter, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and Dec. 26. We are open on New Years Eve from 11 a.m.-3 p.m. We are also closed periodically throughout the year for special events and staff training days. These dates will be listed on our website and social media pages.

 

Where are you located?

Animal Friends is located at 562 Camp Horne Road, Pittsburgh, PA 15237 – less than a mile from I-279. Our campus is situated on 75 wooded acres and includes our Caryl Gates Gluck Resource Center and Howard Ash Animal Wellness Center. Located just minutes from downtown Pittsburgh, you can find us by taking I-279 to Camp Horne Road (exit 8). Stop by for a visit, you may be surprised by how an animal shelter can look and operate. After all, we're always thinking outside the cage.

 

Is parking available?

Yes! Free parking is always available in our parking lot. 

 

What can I do to locate a lost pet?

Lost your pet? Visit LostMyPet.org, a free resource brought to you by Animal Friends. Here you can file a lost report, view listings of found pets and find valuable information that could help to reunite you with your four-legged family member. Remember, the first 24-48 hours are critical when searching for a lost pet.

 

How do I adopt from Animal Friends?

Interested in adopting from Animal Friends? Our homeless dogs, cats and rabbits would love to meet you! To get started, stop in to meet with one of our Adoption Counselors, fill out an online application or call 412.847.7002. Once you've completed your application, our Adoption team will work with you to find a pet that is a good fit for you and your family.

At Animal Friends, everyone who lives in your household is part of the selection process. Remember, you must be 21 years or older to adopt and should bring a valid form of ID that shows your current address. Once you've met all of the adoption criteria and a match has been selected, you and your new family member are ready to go home!

 

Can I surrender an animal to Animal Friends?

Animal Friends accepts owner surrenders, but we typically have a waiting list and admissions are not accepted on a walk-in basis. Because of our no-kill tradition and a high demand for our services, our kennels are constantly full. If you find yourself in need of surrendering a pet, contact our Admissions team so we can make the necessary arrangements to place your animal.

 

What do I do if I suspect or see someone abusing an animal?

If you suspect abuse, call our Humane Investigations Department at 412.847.7066 immediately. Leave a message with your name and phone number and your call will be returned as soon as possible. Any non-emergency calls can be emailed. Please do not email any emergency reports call us instead!

 

Do you offer spay/neuter services?

Our Low-Cost Spay/Neuter program helps to ensure that anyone can affort to have their pets spayed or neutered. Click here or call 1.800.SPAY.PGH for more information and to schedule your appointment.

 

How do I become a volunteer?

To become a volunteer, your first step is to complete an online application and attend orientation. We want to ensure that your volunteer experience is safe, comfortable and enjoyable, so additional training is offered depending on what roles you choose as an Animal Friends volunteer.


How much does it cost to adopt?

Our requested adoption donations range from $60-125 based on the species and age of the pet you choose. Visit our adoption pages to view our requested adoption donations and to learn about special promotions and incentives for senior citizens and veterans.

 

What does my adoption donation include?

All of our animals have been examined by a veterinarian, spayed or neutered, vaccinated (including rabies for dogs and cats) and microchipped. You will also be given an adoption starter kit to take home with your new pet. We take the time to get to know the unique personalities of each of the animals in our care so we can work with adopters to find the best possible match for them.

 

What types of animals does Animal Friends care for?

Animal Friends cares for dogs, cats and rabbits. If you have a wild animal in need of assistance, please contact a licensed wildlife rehabber.

 

How many animals are at Animal Friends?

At any given time, Animal Friends cares for up to 250 dogs, cats and rabbits on site. And, our dedicated network of foster homes enables us to provide care for even more animals outside of our walls. 

 

Where does Animal Friends get funding and how can I help?

Animal Friends is a nonprofit organization that relies solely on donations. The financial support of our donors is what makes it possible for us to continue our lifesaving mission and to care for thousands of dogs, cats and rabbits each year. Click here to make a contribution!

 

Can my kids come to Animal Friends?

Absolutely! We encourage everyone in the family to come and meet the animals in our care and learn about our lifesaving mission. We do ask that you talk to your children about how to appropriately interact with animals prior to visiting Animal Friends.

Our animals' kennels can be a busy place. Please let your kids know that they will be seeing lots of animals, but hands and fingers should remain in pockets, not in kennels! And, our residents' kennels should remained closed at all times. If you and your family are interested in meeting one of our adoptable residents, one of our Adoption Counselors would be happy to assist you!

We'd also love to see your kids at our camps and classes for young animal lovers! For information about classes, scout programs, group tours for children and summer camps, visit our Humane Education pages.

 

Does Animal Friends offer behavior solutions for my pet?

We do! The best place to start is our online behavior center. Here, you can browse some of the many resources we offer. We also offer a wide range of classes for dogs, cats and rabbits through Animal Friends University.

 

How is Animal Friends different from other organizations?

Animal Friends serves the pets and people of our region through progressive, pet-focused programs. In addition to rescuing animals in need and placing thousands of dogs, cats and rabbits into loving homes each year, we also serve tens of thousands of people through therapeutic and educational outreach programs.

As a full service animal welfare organization, Animal Friends is dedicated to building comprehensive, compassionate solutions to pet overpopulation. We never euthanize animals to make room in our kennels. Instead, we work hard to place homeless animals into loving homes, keep pets in their homes through behavior training, reduce pet overpopulation through low-cost spay/neuter and educate the community about proper care and respect for all animals.


 

 

What are the hours of the Animal Wellness Center?

The Animal Wellness Center is open:

Monday-Friday | 11 a.m.-6 p.m.


Where is the Animal Wellness Center located?

Our Animal Wellness Center is the second building on our campus, located at 562 Camp Horne Road, Pittsburgh, PA 15237.

What services does the Animal Wellness Center offer?

Currently, our services include low-cost spay/neuter appointments and clinics that offer vaccines, microchips and flea treatments. We are looking forward to expanding our services to include basic wellness checkups and appointments for minor illnesses. Emergencies and more complex procedures will be referred to outside veterinary practices.

 

Will I need to provide proof of income to use these low-cost services?

Our Animal Wellness Center was built as a resource to pet owners and animal caregivers who are facing financial hardships. While we do not require proof of income, we encourage those who have the financial means to see a private veterinarian to do so. And, we are always in need of support to continue offering our low-cost services, so paying it forward with a donation is always welcomed and appreciated!


Can I bring my pet for an emergency appointment?

Because of the high volume of appointments we see, we are unable to assist with emergency cases. We see pets by appointment only and cannot accept walk-ins. Any emergencies will be referred to the nearest available emergency center.

 

Will Animal Friends' community veterinary partnerships continue?

Yes! The purpose of our Animal Wellness Center is to serve pet owners who cannot afford private veterinary services – not to compete with these veterinarians. And, we look forward to continuing our existing partnerships with veterinary clinics in the area to assist in our efforts to end overpopulation.

Frequently Asked Questions

Animal Friends

Caryl Gates Gluck Resource Center
562 Camp Horne Road | Pittsburgh, PA 15237
Phone: 412.847.7000 | Fax: 412.847.7001
speak@ThinkingOutsideTheCage.org
M-F 11 a.m.-7 p.m. | S/S 10 a.m.-5 p.m.

Copyright 2015 Animal Friends Inc.