Do you want to work in a place where you can really make a difference?

See below for current job opportunities at Animal Friends. We offer an exciting, fast-paced work environment with an enthusiastic team of dedicated animal lovers. Animal Friends is an equal opportunity employer and gives equal consideration to all applicants for employment regardless of race, color, age, disability, creed, religion, national origin, sex, pregnancy, marital status, sexual orientation or any other legally protected status.

Don't forget! We depend on volunteers to do many different types of work at Animal Friends. Click here to become a volunteer!

 

Job Opportunities

Part-time Admissions Counselor

Part-time Animal Caregiver

Part-time Clinic Services Veterinary Technician

Part-time Clinic Services Program Assistant

Full-time Humane Investigations Coordinator

Full-time Humane Police Officer

 



Internships

Volunteer Department Intern

Individual & Foundation Giving Intern

Event Intern



 

Volunteer Department Intern 


Reports To:

Director of Volunteer Services
Volunteer Coordinators

Department:

Volunteer Center

Status:

Part Time (15-25 hours per week)
Unpaid Internship
May include weekends and evenings

Job Overview:

Animal Friends is a non-profit companion animal resource center serving the needs pets and people for 70 years. With over 3,000 active volunteers, Animal Friends has contributed over 2,000,000 hours of volunteer service to our shelter and community over the past 10 years at our Camp Horne Road facility.

The Volunteer Department Intern will gain first-hand experience in volunteer program planning, advertising, and implementation in a non-profit setting, including, but not limited to individual and day of service group volunteer opportunities.

Hands-on duties will include:

  • Assisting with developing marketing and advertising strategies for volunteer events and programs
  • Set up and tear down for volunteer functions
  • Assisting with volunteer fairs and day of service group programs
  • Assisting with directing and managing Day of Service volunteer programs and office assistance volunteers
  • Aide in event planning, decorating, and implementation

Administrative duties will include:

  • Update, input and compile data with Volgistics Volunteer Management System
  • Volunteer program research
  • Email and phone correspondence
  • Assist with other relevant duties as requested

The intern will be one of the onsite representatives and a contact person for volunteer questions and scheduling. He or she should be able to trouble shoot and problem solve efficiently, while maintaining composure around clients, donors, animals, and volunteers.

Relationships:

Reports directly to the Director of Volunteer Services and the Volunteer Coordinators.

Actively engages with various departments throughout Animal Friends.

Qualifications:

  • Must be over 18
  • Must have the ability to follow directions, work independently, and efficiently manage one’s time
  • Must possess excellent written and verbal communication skills
  • Must be willing to work (set up, run, tear down) Animal Friends volunteer programs when needed, in conjunction with the Volunteer Department team and volunteers
  • Must be comfortable working with and around shelter animals including, dogs, cats, and rabbits
  • Must have sincere interest in the vision and mission of the Animal Friends organization and be willing to comply with our culture statement
  • Must have access to reliable transportation to and from Animal Friends and be open to local travel
  • Computer literacy required with a working knowledge Microsoft Office Suite. Volgistics, and preferably Blackbaud.
  • May be working with materials of a confidential nature and must be able to maintain confidentiality of information

To Apply:

Please submit a cover letter, resume, and references to Michele Batiste, Director of Human Resources, at MBatiste@ThinkingOutsideTheCage.org. No phone calls please.


 

 

Animal Caregiver

Reports to:

Animal Wellness Coordinator and Animal Care Coordinator

Status:

Part-time
6 a.m.-2 p.m. | Fri., Sat. and Sun.

Hourly position

Job Overview:

The Animal Caregiver's primary duties involve direct care of the shelter animals. This care involves feeding of the animals and cleaning of the cages, as well as general cleaning of the entire shelter. Animal Caregivers are in direct contact with the public, volunteers and other shelter staff and thus a positive, friendly attitude and ability to work with others are essential components of this position. The candidate must also embrace the programs and mission of Animal Friends.

Responsibilities:

To care for the shelter’s animals, the Animal Caregiver will:

  • Keep cages clean at all times, scrubbing daily and disinfecting as directed.
  • Feed and water animals.
  • Keep work areas in the kennel clean and well-organized.
  • Exercise and walk animals as needed.

To assist in veterinary care of the shelter’s animals, the Animal Caregiver will:

  • Brush, bathe and treat animals for external parasites as needed at the medical department’s direction.
  • Collect stool and urine specimens as directed.
  • Report any behavioral or health problems to the medical department and/or behavior coordinator.
  • Assist in transporting animals to veterinary hospitals as needed.

To assist in building maintenance, the Animal Caregiver will:

  • Clean bathrooms.
  • Remove snow from the public sidewalks of the shelter and its property.
  • Do laundry.
  • Collect and bag garbage.
  • Perform routine maintenance tasks as directed.
  • Notify the Animal Care Coordinator when repairs are needed or supplies need to be reordered.

The Animal Caregiver will maintain a professional, courteous demeanor with customers, volunteers and staff at all times.

Qualifications:

  • High school diploma or GED required.
  • Must have access to dependable transportation and openness to local travel.
  • Valid driver’s license preferred.
  • Must be able to work flexible hours, including evenings, weekends and some holidays.
  • Must be able to work special events including, but not limited to, Bark in the Park and Black Tie & Tails.
  • Must be able to push, pull, lift and/or carry up to 50 pounds. Shelter work can be physically demanding.
  • Must have a sincere interest in the work, programs and mission of Animal Friends, Inc.

To Apply:

Please submit cover letter and resume to Michele Batiste, Director of Human Resources at MBatiste@ThinkingOutsideTheCage.org. No phone calls please.

 

 

Individual & Foundation Giving Intern

Reports To: 

Development Coordinator

Job Overview and Responsibility:

This intern will work closely with the Development Coordinator to assure the success of all Animal Friends fundraising efforts.

This role primarily focuses on database management using Raiser’s Edge as well as Foundation Relations, utilizing strong writing and storytelling to gain funding from foundations and trusts, both local and national.

Daily tasks will include but are not limited to:

  • New constituent entry and ongoing maintenance.
  • Gift entry.
  • General database clean-up.
  • Sending acknowledgment letters and renewals.
  • Assisting with Foundations Relations through research, proposals, letters of inquiry and reports.
  • Assisting with Individual Giving opportunities including memberships, cage sponsorships, memorial bricks, memorial garden, wedding favor donations and others.
Additionally, he/she will gain first-hand experience in fundraising by completing the following tasks:
  • Solicitation phone calls and email correspondence.
  • Filing paperwork and organizing supplies.
  • Miscellaneous office tasks.

Requirements and Qualifications: 

  • Must be 18 years or older.
  • Must be able to troubleshoot and problem solve effectively, while maintaining composure around clients, donors, animals and volunteers.
  • Ability to follow directions, work independently, and efficiently manage one’s time.
  • Excellent written and verbal communication skills.
  • Computer literacy required; working knowledge of Microsoft Office Suite; Raiser’s Edge experience preferred.
  • Must be comfortable soliciting and working with individuals and businesses.
  • Comfortable working with and around shelter animals - dogs, cats, rabbits.
  • Must be open to local travel and have access to reliable transportation to and from Animal Friends.
  • Must have sincere interest in the work, programs, and mission of Animal Friends.
  • Required to become an Animal Friends volunteer prior to start date. 

Term of Position: 

Fall 2017

No fewer than 10 weeks.

Hours TBD as needed for college credit (if applicable)

Compensation: 

Unpaid

Course credit (if applicable) 

To Apply: 

Please submit cover letter and resume to Michele Batiste, Director of Human Resources at MBatiste@ThinkingOutsideTheCage.org. No phone calls please.

 

 

 

Event Intern

Reports To:

Event Coordinators

Job Overview and Responsibility:

This intern will work closely with the Event Coordinators in preparation and staffing of events both on and off site.

Daily tasks may include:

  • Planning, coordination, supervision and implementation of events.
  • Conceptualizing and presenting ideas for new third party events.
  • Acting as a positive ambassador of the organization, promoting Animal Friends' mission, vision, culture and policies throughout the community.
Additionally, he/she will gain first-hand experience in fundraising by completing the following tasks:
  • Solicitation phone calls and email correspondence.
  • Filing paperwork and organizing supplies.
  • Miscellaneous office tasks.

Requirements and Qualifications:

  • Must have a flexible schedule, including being available on nights and weekends.
  • Must be open to local travel and have access to reliable transportation.
  • Must be 18 years or older.
  • Ability to follow directions, work independently and efficiently manage one’s time.
  • Must be able to troubleshoot and problem solve effectively, while maintaining composure around clients, donors, animals and volunteers.
  • Excellent written and verbal communication skills.
  • Must be comfortable soliciting and working with individuals and businesses.
  • Comfortable working with and around dogs, cats and rabbits.
  • Must have sincere interest in the work, programs, and mission of Animal Friends. 
  • Required to become an Animal Friends volunteer prior to start date.

Term of Position:

Fall 2017

Ideally September through mid-December

Hours TBD as needed for college credit (if applicable)

Compensation:

Unpaid

Course credit (if applicable)

To Apply:

Please submit a cover letter and resume to Michele Batiste, Director of Human Resources at MBatiste@ThinkingOutsideTheCage.org. No phone calls please.

 

 

 

 

 



Clinic Services Veterinary Technician

Status:

Part-time
Hourly
Non-exempt

Job Overview:

The Clinic Services Veterinary Technician serves as an integral member of the Clinic Services team providing quality patient care through all facets of our clinic day. This position assists in the daily functioning of surgery, wellness and vaccine clinics.

The Clinic Services Veterinary Technician is responsible for providing high-quality and compassionate medical care for our on-site and mobile Low-Cost Spay/Neuter program, vaccine clinics and wellness appointments.

The Clinic Services Veterinary Technician must ensure a humane environment while providing client education about spay/neuter, vaccinations, and our standard of care protocols. 

It is essential that the incumbent have an outgoing, positive personality, excellent communication and organizational skills, computer knowledge, a sincere interest in serving both people and animals and comfort working in a fast-paced team environment. 

The candidate must support Animal Friends’ mission and goals and enhance and promote the programs and services of the organization.

Responsibilities:

Administrative Duties:

  • Preparing records, consent forms, etc.
  • Admitting patients for surgery and procedures.
  • Dispensing medications, pet foods, and supplies.
  • Filing records, Updating client/patient files.
  • Maintaining computer records/backups.
  • Performing client phone calls.

Technician Duties include:

  • Perform anesthetic monitoring during our high-quality high-volume spay/neuter clinics including the use of isoflurane, injectable anesthesia, and performing drug calculations.
  • Perform surgical preparation of patients including intubation, clipping and surgical scrub.
  • Provide proper handling of pharmaceuticals including, drawing up medications, proper logging of controlled substances and dispensing and/or administration of patient medications.
  • Provide comfort, diagnostic, surgical and nursing care to all patients.
  • Participate in our high-volume vaccine clinics including restraint, providing prescribed treatments to client-owned animals and client education to produce the proper wellness plan for each patient.
  • Taking accurate and appropriate patient history.
  • Reviewing vaccination records and preparing vaccines according to our vaccine protocol.
  • Assisting veterinarians in medical procedures using proper restraint; including proper restraint for fractious patients.
  • Maintaining and using medical equipment such as hematology machines, dental machine, x-ray machine and autoclave.
  • Performing routine laboratory procedures and analyses in hematology, microbiology, urinalysis, and serology.
  • Preparing samples for outside laboratory analysis.
  • Administering treatments and injections following the instructions of a veterinarian or a treatment form.
  • Initiating emergency procedures.
  • Maintaining pharmacy records, and controlled drug, anesthesia, fecal, FIV/FeLV, lyme, and heartworm test logs.
  • Taking radiographs, performing venipuncture, bandaging.
  • Taking vital signs of animals including temperature, pulse, and respiration.
  • Performing dental cleanings.
  • Performing and analyze skin and ear cytologies.
  • Performing catheterization: urinary and venous.
  • Educating clients based on veterinarian’s standard of care.
  • Discharging patients to owners following surgery/visit.
  • Completing ear cleanings, nail trims and anal gland expression.
  • Maintaining cleanliness of the mobile surgical unit and in-house surgical suite as well as exam rooms and laboratory/pharmacy.
  • Share responsibility of veterinary technician on-call cell phone.
  • Required of all technicians working at least 2 days per week on a regular basis.

Practice superlative customer service standards as determined by the organization with a focus on client education.

Support the daily operations of the shelter, specifically the Operation Department, as requested. This includes but is not limited to tasks associated with and participation at special events, specifically Bark in the Park and Black Tie & Tails.

Comply with applicable organization and program procedures and policies.

Assist with other related duties as requested.

Relationships:

Reports to the Clinic Services Veterinary Technician Team Leader.

Maintains close interdepartmental relationship with Medical Wellness as well as the other departments within the shelter.

Ensures open communication with Mobile Resource Center partner organizations.

General Qualification Requirements:

Education:

  • Associates Degree in Specialized Technology from an accredited school – Veterinary Technician Program.
  • A veterinary technician license in the State of Pennsylvania is preferred but not required.
  • Prior work experience in high-volume spay/neuter will be considered in place of degree.
  • Must have excellent work history and access to professional references.

Knowledge, Skills and Abilities:

  • Comprehensive understanding and experience with anesthetic monitoring and surgical prepping is required.
  • Basic knowledge of, and ability to learn and communicate general health, reproductive and spay/neuter information of companion animals (dogs, cats and rabbits).
  • Must be comfortable working with and around animals, particularly dogs, cats (including ferals) and rabbits.
  • Ability to restrain dogs of all sizes, cats (including ferals) and rabbits in a manner safe for both the animal and staff.
  • Ability to perform venipuncture, intubation and nursing skills in a fast-paced environment.
  • Ability to work a flexible schedule including weekend and evening hours both on the Mobile Resource Center and On-Site.
  • Must be able to follow verbal and/or written direction and respond positively to direction and supervision.
  • Ability to work in a highly collaborative, fast-paced environment with a commitment to developing long-term relationships with colleagues, clients, and community.
  • Ability to maintain a positive outlook and to work well in a collaborative environment.
  • Excellent communication and interpersonal skills with diverse populations and ability to provide excellent customer service.
  • Strong computer literacy, excellent time management and organizational skills are required.
  • Access to dependable transportation and open to local travel. Must possess a valid driver’s license.
  • Sincere interest in the work, program and mission of Animal Friends.
  • Ability to stand for long periods of time, assist in lifting large dogs, crates, carriers and feral cat traps.
  • Must have access to dependable transportation and openness to local travel. Valid driver’s license required.
  • Must be able to work organizational special events as required.
  • Must have a sincere interest in the work, program and mission of Animal Friends, Inc.

Physical:

  • The position requires the ability to stand for long periods of time, assist in lifting large dogs, crates, carriers and feral cat traps.
  • The candidate must be able to stoop, kneel, crouch or crawl, with or without accommodations. 

Animal Friends is an Equal Opportunity Employer.

To Apply:

Please submit a cover letter and resume to Michele Batiste, Director of Human Resources at MBatiste@ThinkingOutsideTheCage.org. No phone calls please.

 

 

 

 

 

Humane Investigations Coordinator

Department:

Humane Investigations/Outreach & Therapeutic Services

Reports To:

Director of Outreach & Therapeutic Services

Status:

Full-time
Hourly position

Job Overview:

The Humane Investigations Coordinator plays a key role in Animal Friends commitment to reduce and eliminate animal abuse and suffering. The primary purpose of this position is to supervise and manage all aspects of the Animal Friends Humane Investigations Department including staff and resources.

This position also investigates reports of animal abuse and neglect in the community as a Humane Police Officer (HPO) while serving as a point person for community outreach, education and supportive resources and supervising other officers. The Coordinator is tasked with educating pet owners and ensuring compliance with the law and ensuring standards of health and welfare of animals. The Coordinator has police power as defined by the Pennsylvania Crimes Code, Title 18. The Coordinator should direct his/her efforts to prevent cruelty to animals and, when warranted, rescue animals in danger, in accordance with the law. The Coordinator is expected to adhere to procedures defined by the PA State law and with policies defined by Animal Friends’ Management. The Coordinator is expected to carry out the mission of Animal Friends as part of our community resource efforts, and serve as a positive ambassador for the organization in our region.

The Coordinator also provides field training for new officers and supports other officers in the department in their daily functions as needed. The Coordinator, working collaboratively with the Director of Communications, serves as a responsible spokesperson for the Department to convey organizational messaging regarding HI investigations, cases and related topics.

Responsibilities:

The Humane Investigations Coordinator is first and foremost a supervisor. As such, the Coordinator sets an example for all Officers to emulate and is, therefore, expected to be proficient in all aspects of HPO daily duties. The Coordinator should uphold all HSPO duties as defined by Animal Friends and the Commonwealth of Pennsylvania including but not limited to following all established SOP’s, laptop field work and fluency in all uses of Chameleon as it relates to HI work.

Investigates and, when necessary, prosecutes individuals who neglect or abuse animals, according to the laws of the Commonwealth of Pennsylvania.

Adheres to procedures defined by the PA State law and with policies defined by Animal Friends’ Board of Directors.

As needed, responds to calls and complaints, determining whether, in fact, an offense has been committed, and what further action is taken, from increased education to prosecution, if necessary.

Keeps thorough reports and appropriate documentation through daily reporting in Chameleon of each investigation, including action taken and final disposition.

Educates pet owners of laws concerning basic standards of responsible pet ownership.

As directed, works collaboratively with other HPO’s, animal control, dog warden, local, state and federal law enforcement agencies.

Vehicle Administration

Maintains designated Humane Investigations vehicle, organization, equipment and supplies as prescribed through the HI Vehicle Policy Agreement.

Administration and Community Education

Oversees regular briefings with departmental staff to review caseload, discuss upcoming cases and challenges and prioritize new cases as a team.

Oversees weekly HI program meetings.

Provides constant communication with the other departments and supervisor about case work and strategizes efficient use of time and resources including admissions to the shelter and off-site boarding.

Adheres to developed protocols for systems (in house and mobile) for more efficient and regular use of the Chameleon Database, communication with Director and other departments affected by HI admissions and cases.

Engages in networking and educational opportunities with other animal agencies, police departments, and community organizations to educate these groups on responsible pet ownership.

Assists in creation of training resources for community outreach efforts and participates in providing training sessions as needed for other police officers, law enforcement agencies, and social services organizations.

Provides accurate reports and follow-up information on a regular weekly basis to supervisor.

Follows developed protocols for communication with media.

Assists with other related duties as requested.

Expectations:

As a Humane Police Officer, the Coordinator must execute his/her duties in a professional, honest, and fair manner and in accordance with the laws of the Commonwealth of Pennsylvania.

The Coordinator must work various hours as required by the work load, court schedule, and Animal Friends events; must be available to work a flexible schedule with potential for evening and weekend hours; must be able and willing to travel out of town if necessary. Out of town travel is required for annual training and continuing education.

The Coordinator must execute his/her duties always keeping in mind the safety and best interest of the agent, the animal, and the organization.

As a Humane Police Officer, in court, the Coordinator must make every attempt to present evidence and convey the truth in an objective manner.

The Coordinator must adhere to the organization’s use of vehicle policy, use of electronic equipment policy, code of conduct and employee handbook.

The Coordinator must be attired in the appropriate uniform befitting the season and the situation.

The Coordinator must abide by and uphold the mission, vision and culture statement of the Animal Friends Organization. 

 

Relationships:

Reports to the Director of Outreach & Therapeutic Services

Supervises other Humane Police Officers and Humane Investigations Resource Liaison.

Qualifications:

5 years supervisory experience required.

Law enforcement/legal experience required.

Satisfactory completion of the training program established by PA Act 1994-135 governing Humane Society Police Officers, including criminal history background check required by the Act.  Can be completed after hiring.

Must be comfortable approaching, handling and/or restraining all animals regardless of temperament, medical condition or overall health. Training will be provided.

Familiarity with rules of criminal procedure.

Must possess excellent communication and interpersonal skills; experience dealing with crisis situations and/or in advocacy-related work is preferred.

Must be computer literate and comfortable with Microsoft Outlook, Word and Excel. Experience with Chameleon and other project management software helpful.

Must be comfortable working in a fast-paced, high-energy environment; must be able to prioritize effectively and manage workday hours efficiently.

Must have access to dependable transportation, and openness to travel. Valid driver’s license required.

Must be able to work flexible hours, including weekends and holidays on a regular basis. On-call work may be required.

Must be able to push, pull and/or lift 50 pounds. This position is physically demanding.

Must have a sincere interest in the work, programs and mission of Animal Friends, Inc.

To Apply:

Please submit a cover letter and resume to Michele Batiste, Director of Human Resources at MBatiste@ThinkingOutsideTheCage.org. No phone calls please. 

 

 

Humane Police Officer

Department:

Humane Investigations/Outreach & Therapeutic Programming

Reports To:

Humane Investigations Coordinator

Status:

Full-time

Hourly Position

Job Overview:

The Humane Police Officer (HPO) plays a key role in Animal Friends' commitment to reduce and eliminate animal abuse and suffering. This position investigates reports of animal abuse and neglect in the community while serving as a point person for community outreach, education and supportive resources. The HPO is tasked with educating pet owners and ensuring compliance with the law and ensuring standards of health and welfare of animals. The HPO has police powers as defined by the Pennsylvania HSPO Act (22PA. C. S. A. Chapter 37) to enforce the Cruelty to Animals law found in the PA Crimes Code, Title 18. The HPO should direct his/her efforts to prevent cruelty to animals and, when warranted, rescue animals in danger, in accordance with the law. The HPO is expected to adhere to procedures defined by the PA State law and with policies defined by Animal Friends’ Management. The HPO is expected to carry out the mission of Animal Friends as part of our community resource efforts and serve as a positive ambassador for the organization in our region.

Responsibilities:

Uphold all HPO duties as defined by Animal Friends and the Commonwealth of Pennsylvania including but not limited to following all established SOP’s, laptop field work and fluency in all uses of Chameleon as it relates to HI work.

Investigates and, when necessary, prosecutes individuals who neglect or abuse animals, according to the laws of the Commonwealth of Pennsylvania.

Adheres to procedures defined by the PA State law and with policies defined by Animal Friends’ Board of Directors.

Responds to calls and complaints, determining whether, in fact, an offense has been committed, and what further action is taken, from increased education to prosecution, if necessary.

Keeps thorough reports and appropriate documentation through daily reporting in Chameleon of each investigation, including action taken and final disposition of the case and any court proceedings.

Educates pet owners of laws concerning basic standards of responsible pet ownership.

As directed, works collaboratively with other HPO’s, animal control, dog warden, local, state and federal law enforcement agencies.

Vehicle Administration

Maintains designated HI vehicle, organized and clean, equipment, and supplies as prescribed through the HI Vehicle Policy Agreement.

Administration and Community Education

Attends regularly scheduled HI department meetings.

Provides constant communication with the department Coordinator about case work and strategizes efficient use of time and resources including admissions to the shelter, search warrants, cooperative efforts with other agencies and work with the District Attorney’s Office and Special Prosecutor.

Adheres to developed protocols for systems (in house and mobile) for more efficient and regular use of the Chameleon Database, work cell phone, communication with Coordinator and other departments affected by HI admissions and cases.

Engages in networking and educational opportunities with other animal agencies, police departments, and community organizations to educate these groups on responsible pet ownership.

Provides accurate reports and follow-up information on a regular weekly basis to supervisor.

Follows developed protocols for communication with media.

Assists with other related duties as requested.

Expectations:

The Humane Police Officer must execute his/her duties in a professional, honest, and fair manner and in accordance with the laws of the Commonwealth of Pennsylvania.

The HPO must work various hours as required by the work load, court schedule, and Animal Friends events; must be available and will be regularly scheduled to work nights and weekends; must be able and willing to travel out of town if necessary. Out of town travel is required for approved training and continuing education.

The HPO must execute his/her duties always keeping in mind the safety and best interest of the officer, the animal, and the organization.

In court, the HPO must make every attempt to present evidence and convey the truth in an objective manner.

The HPO must adhere to the laws of the Commonwealth and rules of criminal procedure.

The HPO must adhere to the organization’s use of vehicle policy, use of electronic equipment policy, code of conduct and employee handbook.

The HPO must adhere to the department’s code of conduct.The HPO must keep the Humane Investigations Coordinator informed of the status of any case involving criminal prosecution and/or litigation involving Animal Friends or the Police Officer.

The HPO must be attired in the appropriate uniform befitting the season and the situation.

The HPO must abide by and uphold the mission, vision and culture statement of the Animal Friends Organization.

Relationships:

Reports to the Humane Investigations Coordinator.

Works closely and in tandem with other HPO and Humane Investigations Assistant.

Qualifications:

High school diploma and minimum of two years of law enforcement experience required.

Satisfactory completion of the training program established by PA Act 1994-135 governing Humane Police Officers, including criminal history background check required by the Act.

Must be experienced and comfortable approaching, handling and/or restraining all animals regardless of temperament, medical condition or overall health.

Satisfactory completion of media and FAQ training presented by the Director of Communications.

Familiarity with rules of criminal procedure.

Must possess excellent communication and interpersonal skills; experience dealing with crisis situations and/or in advocacy-related work is preferred.

Must be computer literate and comfortable with Microsoft Outlook, Word and Excel; experience with Chameleon and other project management software helpful.

Must be comfortable working in a fast-paced, high-energy environment; must be able to prioritize effectively and manage workday hours efficiently.

Must have access to dependable transportation, and openness to travel. Valid driver’s license required.

Must be able to work flexible hours, including weekends and holidays on a regular basis. On-call work required.

Must be able to push, pull and/or lift 50 pounds. This position is physically demanding.

Must have a sincere interest in the work, programs and mission of Animal Friends, Inc.

PA Act 33 and 34 clearances as well as FBI Criminal Background Check required.

To Apply:

Please submit a cover letter and resume to Michele Batiste, Director of Human Resources at MBatiste@ThinkingOutsideTheCage.org. No phone calls please.

 

 

Clinic Services Program Assistant – Reception

Reports To:

Clinic Services Coordinator 

Status:

Part-time
Hourly
Non-exempt 

Job Overview:

The Clinic Services Program Assistant – Reception is responsible for the coordination of all facets of Animal Friends’ Low-Cost Spay/Neuter program. The position assists in the daily operations of the program, such as client education about spay/neuter and feral cat colony management, data collection and reporting, phone contact, filing and paperwork completion. The Program Assistant – Reception is a strong public face of Animal Friends, setting the tone for our clients’ experiences at the Howard Ash Animal Wellness Center.

This position requires a person with flexibility, high energy and strong public relations augmented by a compassionate spirit. It is essential that the incumbent have an outgoing, positive personality, excellent communication and organizational skills, computer knowledge, a sincere interest in serving both people and animals and comfort working in a fast-paced team environment. Must be customer service savvy with a big-picture view of animal welfare and be very detail oriented. The candidate must also support Animal Friends’ mission and vision and enhance and promote the programs and services of the organization.

Responsibilities:

This position provides front-line customer service support for our Animal Wellness Center ensuring an efficient and friendly experience for our clientele. The incumbent must practice superlative customer service standards as determined by the organization, with a focus on client education.

Must provide prompt recognition to our on-site clients and delivery of service during Wellness appointments and vaccine clinic days. Must have the capability to multitask in a busy environment and provide support to clients both on-site and on the phone.

Provides critical education on timing of surgery, recognition of heat cycles, basic medical knowledge and the necessity of spay/neuter, vaccines and general wellness as directed by our Veterinarian of Clinic Services.

Provides support, including scheduling and discharge, for wellness appointments.

These functions require excellent communication skills, as it is critical to convey important medical directions necessary for proper care.

Ability to physically lift and transport animals in carriers and traps as well as ability to handle dogs on leash is required.

Ensures successful accomplishment of yearly program goals through timely and efficient scheduling with a sense of urgency and identification of those in need of wellness services.

Maintains current knowledge on needs and requirements of local veterinary practices (community), geographic distribution of clinics and neighborhoods (community and mobile), upcoming in-house events (on-site), and basic medical knowledge.

Supports Clinic Services high-volume vaccine clinics both on-site and in the community through data entry, engagement and education of clients, restraint of pets, and collection of funds and scheduling of appointments.

Supports the shelter functioning as requested. This includes but is not limited to tasks associated with and participation at special events, all staff trainings, and daily events such as morning briefings.

Complies with applicable organization and program procedures and policies.

Assists with other program related duties as requested.

General Qualification Requirements:

Experience and Training:

Must have experience in the area of reception, administration and customer service.

Must have excellent work history and access to professional references.

Education:

High school diploma or GED required. Post-secondary education is preferred, equivalent work experience will be considered.

Knowledge, Skills, Abilities:

Basic knowledge of, and ability to learn and communicate general health, reproductive and spay/neuter information of companion animals including cats, dogs and rabbits.

Willingness to learn or experience in performing basic veterinary technician duties such as but not limited to weighing and restraining.

Ability to work a fixed schedule (2-6 p.m. 5 days a week); regular weekend hours required.

Excellent communication and interpersonal skills with diverse populations and the ability to engage in judgment-free and open-minded thinking.

Computer literacy, organizational ability, teamwork and time management skills required.

Must be able to follow verbal and/or written direction and respond positively to direction and supervision.

Must be comfortable working with and around animals, particularly dogs, cats (including feral cats) and rabbits.

Must be able to handle animals while placing into cages or carriers.

Must be able to walk, bend, stand and lift up to 40 pounds.

Must have access to dependable transportation and openness to local travel. Valid driver’s license preferred.

Must be able to work organizational special events as required.

Must have a sincere interest in the work, program and mission of Animal Friends, Inc.

To Apply:

Please submit a cover letter and resume to Michele Batiste, Director of Human Resources at MBatiste@ThinkingOutsideTheCage.org. No phone calls please. 

Job Opportunities

Animal Friends

Caryl Gates Gluck Resource Center
562 Camp Horne Road | Pittsburgh, PA 15237
Phone: 412.847.7000 | Fax: 412.847.7001
speak@ThinkingOutsideTheCage.org
M-F 11 a.m.-7 p.m. | S/S 10 a.m.-5 p.m.

Copyright 2015 Animal Friends Inc.