Our most frequently asked questions are listed below. Simply click one to see the answer. If you can't find what you're looking for, consider browsing our website or calling us at 412.847.7000.

What are your hours?

Where are you located?

Is parking available?

How is Animal Friends different from other shelters?

Where does Animal Friends get funding, and how can I help?

How many animals do you have at your facility?

What types of animals do you care for?

What can I do to locate my lost pet?

What is the process for adopting a pet from Animal Friends?

How much does it cost to adopt?

What's included in the adoption fee?

Can my kids come to Animal Friends?

How do I become a volunteer?

Do you offer spay and neuter services?

What should I do if I suspect or see someone abusing an animal?

Who should I call to get help with training my pet?

Do you accept unwanted animals on a walk-in basis?


What are your hours?
Our normal hours are:
Monday through Friday | 11 - 7 pm
Saturday and Sunday | 10 - 5 pm

Please note that Animal Friends is closed on New Years Day, Memorial Day, Easter, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas day and December 26. We are open on New Years Eve from 11am - 3pm. We close four times each year for staff training. Check our homepage for those dates and any other special closings.

Where are you located?
Animal Friends' facility, the Caryl Gates Gluck Resource Center, is located on 75 wooden acres at 562 Camp Horne Road in the North Hills.  Stop in to see us - we are truly Thinking Outside the Cage! You'll be pleasantly surprised by how an animal shelter can look and operate! To get to us from downtown Pittsburgh, take I-279 to Exit 8 at Camp Horne Road. We're just 0.5 miles west!


Is parking available?
Yes, you are welcome to use the free parking available in our lot.



How is Animal Friends different from other shelters?
Animal Friends serves pets and people through pet-focused programming. In addition to rescuing animals in need and placing over 2,400 dogs, cats and rabbits into loving homes each year, we also serve tens of thousands of people through our therapeutic and educational outreach programming. Animal Friends is a full-service animal welfare organization dedicated to building comprehensive, compassionate solutions for the pet overpopulation crisis. We never euthanize animals to make cage space. Instead, we work hard to place homeless animals into loving homes; keep owned pets in their homes through behavior training; reduce pet overpopulation through spay and neuter programming; and educate the community about proper care and respect for all living beings. 


Where does Animal Friends get funding, and how can I help?
Animal Friends is an independent non-profit organization that relies solely on donations. Our donors’ financial backing is what makes it possible for us to care for and place thousands of dogs and cats into loving homes each year. There are so many ways to support Animal Friends! 


How many animals do you have at your facility?
We have kennel space for up to 250 dogs, cats and rabbits. Our network of foster homes enable us to care for many more animals outside the walls of our facility.



What types of animals do you care for?
We shelter and place homeless dogs, cats and rabbits into loving homes. If you know of a wild animal in need of assistance, you will need to contact a licensed wildlife rehabber. 


 
What can I do to locate my lost pet?
Lost your pet? Know that not all animal control facilities are required by law to contact each animal's owner. Dogs usually get a maximum of 48 hours, but cats, in some facilities, get none at all! Click here to visit our Lost and Found page for more resources. Remember, the first 24-48 hours are critical for finding your pet!


 
What is the process for adopting a pet from Animal Friends? 
Stop in and look at the wonderful pets we have to offer for adoption. We will ask you to complete an adoption application and meet with one of our adoption counselors to ensure that this pet is a good match for you. You must be 21 years of age to adopt.  Everyone who lives in your household should be part of the selection process. You should bring a valid form of ID that shows your current address. If you rent your home, please bring a copy of your lease that states that you are allowed to have pets. If you meet all adoption criteria and the pet is ready to go home, a happy match can be made that day. You can start the adoption application process by clicking here!



How much does it cost to adopt? 
Donation requests vary based on different promotions. Visit the dog, cat and rabbit pages of our site to see our current promotions. We also offer special incentives for senior citizens and veterans. 



 
What's included in the adoption donation? 
All dogs are spayed or neutered, updated on vaccinations (including rabies if over three months of age), and are micro-chipped and provided a lifetime AVID registration. All cats are spayed or neutered, updated on vaccinations (including rabies if over three months of age), have tested negative for FeLeuk and FIV, and are micro-chipped and provided a lifetime AVID registration. All rabbits are spayed and neutered, micro-chipped and have been checked by a vet. We know the personalities of our animals and will work with you to find the perfect match. An adoption starter kit, collar and identification tag accompany all adoptions.


 
Can my kids come to Animal Friends?
Absolutely! We encourage everyone in the family to be present when choosing a pet. We do ask that you talk to your kids prior to the visit about safety around animals. The kennel can be an exciting but overwhelming place. Let them know what they will be seeing - lots of cute animals! Hands and fingers must remain in pockets -- never in cages. Please do not open the cages--one of our adoption counselors will be happy to assist you. And please stay with your children at all times. 

We'd also love to see your kids at our camps and classes for young animal lovers! For information about classes, scout programs and group tours for children, check out our Humane Education program information.


 
How do I become a volunteer?

Click over to this page to apply online. You will be asked to complete an application and attend a brief and fun orientation. We want to ensure that you have a safe, comfortable experience, so additional training may be provided, depending on what role you choose. 



 
Do you offer spay and neuter services?
Yes. Our Low-Cost Spay and Neuter Program helps low-income pet owners to ensure that anyone can afford to have their pet spayed or neutered. For more information, contact us at 1.800.SPAY.PGH or visit this page.


 
What should I do if I suspect or see someone abusing an animal? 
Call our humane investigations department immediately at 412.847.7066. Leave a message with your name and phone number and someone will call you back as soon as possible. Any non-emergency concerns can be emailed here. Please DO NOT email any emergency reports - call us instead!



Who should I call to get help with training my pet?    

You should start by clicking here to peruse the many resources in our online Behavior Center. We also offer a wide range of classes through Animal Friends University.


 
Do you accept unwanted animals on a walk-in basis?
Due to the high demand of our services (and our kennels), we are constantly full and unable to accept unwanted pets on a walk-in basis. Pets are surrendered to Animal Friends through scheduled admissions. We urge you to call us first so that we can make the necessary arrangements for placement of the animal. Click here to learn more
 

Directions and FAQ

Animal Friends

Caryl Gates Gluck Resource Center
562 Camp Horne Road | Pittsburgh, PA 15237
Phone: 412.847.7000 | Fax: 412.847.7001
speak@ThinkingOutsideTheCage.org
M-F 11 a.m.-7 p.m. | S/S 10 a.m.-5 p.m.

Copyright 2015 Animal Friends Inc.